Privacy Policy

We are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of this policy under the Data Protection Act 1998 and other relevant regulations, the data controller is Mike Lousada of 12 Princes Avenue, Thundersley, South Benfleet SS7 3AZ.

In order to fulfil our ‘contract’ to provide professional client support, whether sessions or trainings, we need to hold certain information about our clients and students, including their name, contact details, and relevant medical and life history as agreed by them. Before entering into a contact for treatment or training with us please make sure that you understand and agree to us keeping notes and contact details for you as this is a legal requirement.

This information is completely confidential. It is used by us in order to give treatment, run courses and review progress with our clients or students or to contact you about appointments and trainings and will not be used for any other purpose.

We are happy to answer any questions about this

For users of our website

Additionally we also collect the following information about all our Website users:

  • technical information such as the type of device you use to access the Website, unique device identifiers, information about your mobile operating system and the type of mobile browser you use;
  • information that is stored on your device, such as photos and digital content where you choose to upload them; and
  • any additional content or information that you choose to upload to, or transmit via, the Website.

We are collecting this data because you have given consent to do so, and/or because the processing is necessary for a contract we have with you.


Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

Information about use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website and make use of our online booking platform.
  • Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

We do not use any tracking cookies or targeted cookies, and we will not use cookies in order to target advertisements at you based on your preference. With the exception of functionality cookies, all cookies are deleted when you close your browser.
Please note that third parties and providers of external services like web traffic analysis services may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Uses made of the information

To send you newsletters where you have consented to us doing so;

  • to notify you about changes to our service or our Website;
  • to ensure that content from our Website is presented in the most effective manner for you and for your computer;
  • to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our Website to ensure that content is presented in the most effective manner for you and for your computer; and
  • as part of our efforts to keep our Website safe and secure.

All personal information you provide to us is stored in secure data centres. We will take all reasonable steps to ensure that your data is treated securely, and we will use strict procedures and security features to try to prevent unauthorised access.

If we ever need to transfer your personal data outside the EEA, we will make sure that appropriate safeguards are in place to protect your personal data, in compliance with UK data protection laws.